Privacy Policy - TyreServ

TyreServ Mobile Tyre Fitters Privacy Policy

At TyreServ Mobile Tyre Fitters, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

Contact Information: Name, phone number, email address, and mailing address.
Vehicle Information: Vehicle registration number, make, model, and tyre specifications.
Payment Information: Credit/debit card details or other payment information.
Service History: Details of previous services provided by TyreServ.

1.2 Usage Information

Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Visit Information: Full Uniform Resource Locators (URL), clickstream to, through, and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

2. How We Use Your Information

TyreServ uses the information we collect for the following purposes:

To Provide Services: To facilitate scheduling and delivery of mobile tyre fitting services.
To Process Payments: To manage billing and payment processing.
To Communicate: To send notifications about your service appointments and respond to your inquiries.
To Improve Services: To understand how our services are used and to enhance user experience.
To Market Products: To provide information about products, services, and promotions that may interest you.
To Comply with Legal Obligations: To meet legal and regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following situations:

Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, customer service providers, and IT support.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server hosting.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information under certain conditions.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.